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Despite a lack of activity, Taiwan based Cobinhood exchange changes its customer support for 2021

Despite a lack of activity, Taiwan based Cobinhood exchange changes its customer support for 2021

Quick take

1 minute read

  • Cobinhood, a cryptocurrency based platform located in Taiwan is making some hefty adjustments to its customer service protocols next year.
  • According to an announcement that went live at the end of last week on the 1st of November, the platform will change its customer service policy in order to get rid of real-time interactions with its customer base.

Cobinhood, a cryptocurrency based platform located in Taiwan is making some hefty adjustments to its customer service protocols next year.

According to an announcement that went live at the end of last week on the 1st of November, the platform will change its customer service policy in order to get rid of real-time interactions with its customer base.

The customer support policy will start on the 1st of January next year meaning that they will only be able to communicate through email with the customer base. The announcement highlights:

“During the whole process, no service specialist will be engaged for real-time conversation and everything will be done by email.”

For those that don’t know, the platform was launched in 2017 and used to be one of the biggest crypto trading platforms in the world. The founders raised $10 million in an initial coin offering in October that year in order to launch the platform.

As a part of the change coming to his customer service protocol, the exchange will prevent its customers from changing accounts and passwords and the original registered email address. On top of this, the customer service for the platform will only reply to requests by sending emails to the originally registered email address.

As all of these changes for the platform, the current status of its operations are unclear as earlier in 2020, it announced that it would be shutting down and auditing all account balances. Furthermore, the platform promised to resume its operations on the 10th of February but for the most part of this year, it has remained inactive.

For more news on this and other crypto updates, keep it with CryptoDaily!

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